11 Closing conflict Management & Tension Control Strategies.

Here are 11 conflict management strategies attributed to renowned experts and thought leaders from various fields. These strategies provide valuable insights into handling conflicts effectively in professional and personal contexts.

What Will I Learn?

• Course Objectives and Student Gains:Understand and Implement Expert Strategies: Gain in-depth knowledge of different conflict management techniques and the theory behind them. Learn how to choose the appropriate strategy based on the conflict scenario.
• Enhance Communication Skills: Improve your ability to communicate effectively during conflicts. Learn how to express your points clearly and listen actively to others’ perspectives.
• Build Stronger Relationships: Develop skills that help in building and maintaining trust, even through difficult conversations. Learn to negotiate and collaborate better, creating more satisfying and durable business relationships.
• Increase Emotional Intelligence: Boost your ability to manage your emotions and better understand the emotions of others in high-stress situations.
• Practical Application Through Role-playing: Engage in realistic role-plays that mimic challenging sales situations, allowing you to practice and refine your conflict management skills.

Targeted Audience:

• This course is designed for sales professionals at all levels who wish to enhance their ability to manage and resolve conflicts effectively. By the end of this course, you will be equipped with practical tools and insights that can transform your approach to conflict, leading to improved outcomes in both your professional and personal interactions.

Materials Included

• Strategies You Will Explore:
• Go to the Balcony – William Ury
• Emotional Intelligence – Daniel Goleman
• Collaborating Style – Kenneth Thomas and Ralph Kilmann
• Principled Negotiation – Roger Fisher and William Ury
• Reframe Emotions – Douglas Stone, Bruce Patton, and Sheila Heen
• Nonviolent Communication – Marshall Rosenberg
• Controlled Dialogue – Ury, Brett, and Goldberg
• The Conflict Paradox – Bernard Mayer
• Emphasize Exploration – Amy Gallo
• Build Trust First – Deepak Malhotra
• Soften Startup – John Gottman